MANAGED I.T. SERVICES
Receive continuous support for your staff and ongoing maintenance for your computers, software, network, and backups.
Ideal for organizations lacking internal IT support.
MANAGED I.T. SERVICES
Receive continuous support for your staff and ongoing maintenance for your computers, software, network, and backups.
Ideal for organizations lacking internal IT support.
Businesses choose FMS for Managed IT Services when they...
Lack sufficient budget for hiring a full-time IT staff member.
Businesses choose FMS for Managed IT Services when they...
Implement a Proactive IT Management Approach
For Improved Outcomes.
Managed IT services enable proactive management of the IT function, empowering your team and goals through technology. This results in enhanced business outcomes and controlled IT costs.
What are Managed IT Services
Managed IT services entail comprehensive IT solutions offered by a Managed Service Provider (MSP) for a fixed monthly fee. The MSP offers unlimited support for specific IT components, while the client organization invests in equipment and software to enhance system operation and security.
How does FMS distinguish itself from my on-demand vendor?
Many organizations depend on small "break/fix" vendors, typically consisting of 1-2 individuals, who lack the full spectrum of skills or capacity beyond resolving immediate issues as they arise. In this model, IT support is only provided in response to problems as they occur.
Under the break/fix approach, the more IT issues encountered, the higher the costs incurred by the organization. There's little incentive for the IT provider to address underlying causes of problems, and they may lack the expertise or time to effectively diagnose and resolve recurring issues.
In contrast, FMS (Fully Managed Services) takes a proactive approach, handling ongoing system and application maintenance, offering helpdesk support, and invoicing on a monthly basis to maintain control over IT expenses.
What advantages do I gain from managed IT services?
Benefits of managed IT services include:
• Predictable monthly IT expenses with fixed-rate billing
• Operational efficiencies
• Minimal downtime
• Advanced cybersecurity protections
• Proactive network monitoring
• Preventative network maintenance
• Regular software updates
• Regulatory compliance assistance
How to select a managed IT services provider?
Differentiating between managed IT service providers can be challenging because each has its own interpretation of "managed IT." Here are some criteria to consider for your discussion:
• Does the provider emphasize business outcomes? A managed IT services provider should prioritize assisting you in leveraging IT to achieve your business objectives.
• Does the provider demonstrate a proven methodology? While anyone can offer services, the manner in which services are delivered significantly impacts outcomes.
• Is the provider transparent about inclusions and exclusions? Surprise charges are universally disliked.
• Do they offer a complete IT department, or do they only manage specific components? Either scenario can be acceptable, but it's crucial to clarify the arrangement beforehand.
• Do they consider IT holistically, regardless of whether you outsource all IT functions to them or not? A comprehensive IT approach guarantees the achievement of your desired business outcomes.
What are the costs associated with managed IT services?
Managed IT support service pricing varies significantly among providers. Equally crucial to knowing the price is understanding the specifics of your contract. Factors such as the number of workstations, servers, and devices managed, as well as the service level provided, determine pricing. Typically, pricing is based on a "per device" basis. Network complexity is another factor influencing pricing.
Implement a Proactive IT Management Approach
For Improved Outcomes.
Managed IT services enable proactive management of the IT function, empowering your team and goals through technology. This results in enhanced business outcomes and controlled IT costs.
What are Managed IT Services
Managed IT services entail comprehensive IT solutions offered by a Managed Service Provider (MSP) for a fixed monthly fee. The MSP offers unlimited support for specific IT components, while the client organization invests in equipment and software to enhance system operation and security.
How does FMS distinguish itself from my on-demand vendor?
Many organizations depend on small "break/fix" vendors, typically consisting of 1-2 individuals, who lack the full spectrum of skills or capacity beyond resolving immediate issues as they arise. In this model, IT support is only provided in response to problems as they occur.
Under the break/fix approach, the more IT issues encountered, the higher the costs incurred by the organization. There's little incentive for the IT provider to address underlying causes of problems, and they may lack the expertise or time to effectively diagnose and resolve recurring issues.
In contrast, FMS (Fully Managed Services) takes a proactive approach, handling ongoing system and application maintenance, offering helpdesk support, and invoicing on a monthly basis to maintain control over IT expenses.
What advantages do I gain from managed IT services?
Benefits of managed IT services include:
• Predictable monthly IT expenses with fixed-rate billing
• Operational efficiencies
• Minimal downtime
• Advanced cybersecurity protections
• Proactive network monitoring
• Preventative network maintenance
• Regular software updates
• Regulatory compliance assistance
How to select a managed IT services provider?
Differentiating between managed IT service providers can be challenging because each has its own interpretation of "managed IT." Here are some criteria to consider for your discussion:
• Does the provider emphasize business outcomes? A managed IT services provider should prioritize assisting you in leveraging IT to achieve your business objectives.
• Does the provider demonstrate a proven methodology? While anyone can offer services, the manner in which services are delivered significantly impacts outcomes.
• Is the provider transparent about inclusions and exclusions? Surprise charges are universally disliked.
• Do they offer a complete IT department, or do they only manage specific components? Either scenario can be acceptable, but it's crucial to clarify the arrangement beforehand.
• Do they consider IT holistically, regardless of whether you outsource all IT functions to them or not? A comprehensive IT approach guarantees the achievement of your desired business outcomes.
What are the costs associated with managed IT services?
Managed IT support service pricing varies significantly among providers. Equally crucial to knowing the price is understanding the specifics of your contract. Factors such as the number of workstations, servers, and devices managed, as well as the service level provided, determine pricing. Typically, pricing is based on a "per device" basis. Network complexity is another factor influencing pricing.
For organizations that:
Worry about the security and performance risks of moving to the cloud.
Need to securely access their systems and data from anywhere, anytime, and from any device.
Need a 24/7 network operations center to monitor their hosted assets.
Managed Cloud
Securely host applications and data in a fully managed, fully compliant data center.
Co-Managed
Your internal IT team can excel at their strengths, while we
take care of the pieces outside of their skill set or time limitations.
For organizations that:
Want internal IT to focus on more strategic activities.
Need access to additional IT expertise without the burden of hiring more internal staff.
Want to grow the team but reduce operational costs at the same time.
For organizations that:
Need to streamline the cost, complexity, and functionality of their phone system.
Need a system to drive core operations such as their call center.
Want ongoing 24/7 phone support.
Managed VOIP
Improve call quality, gain state-of-the-art VoIP features, and resolve issues in minutes.